Most standard prints ship within 5-7 business days. Full terrain sets, custom and painted orders may take longer — we'll confirm a timeline when your order is placed.

Yes! We accept STL and OBJ files. Submit your file through our custom quote form and we'll review it for printability before confirming your order.

We also except links to 3d model hosting sites but just keep in mind that the cost of the file will be factored into the quote.

We primarily print in PLA and PETG. Resin printing is available for highly detailed pieces. And we have TPU 60A, ABS and ASA available for parts that need certain properties. If you have a specific material requirement, mention it in your custom order request.

Absolutely — that's what our Mail-In Painting Service is for. Ship us your pre-printed or store-bought model and we'll paint it to your specifications. Contact us first to confirm details and get a quote.

We offer base coat plus wash (tabletop standard), full detail painting, and display-quality finishes. Custom color schemes and freehand are available — just ask.

Use the Custom Order form on our site. Describe your project, choose the service type, and attach any reference images or files. We'll get back to you within 1-2 business days with a quote.

Currently we ship within the US only. International shipping may be available for select orders — reach out before ordering and we'll see what we can arrange.

Custom and made-to-order items are non-refundable once production begins. If your order arrives damaged or is significantly different from what was agreed, contact us and we'll make it right.

Yes. Adult section orders ship in plain unmarked packaging with no external branding or product descriptions visible on the outside.

You'll receive a tracking number via email once your order ships. If you haven't received it within your expected timeframe, check your spam folder or contact us directly.